Shop Policies

Return Policy

Online orders can be exchanged within 14 days using the return form.

All original packaging and/or original tags must be intact.

Return shipments will be refunded within 7 days after we receive your package. We will transfer this amount to the account of which the payment has been made. If you have any questions regarding your order, please contact info@slowleeslowlee.com.

1:ORDERS

Terms and Conditions

1. General

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with SlowleeSlowlee., hereinafter referred to as “SlowleeSlowlee”, ”us ” or ”we”, at the SlowleeSlowlee website or SlowleeSlowlee Social Media platforms. By using slowleeslowlee.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order. The inclusion of any products or services on slowleeslowlee.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on slowleeslowlee.com at the time you place your order.

SlowleeSlowlee wants to provide the best possible online experience. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the hm.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.

2. Prices and delivery charges

The prices displayed at slowleeslowlee.com include the Tax but does not include a delivery charge.

3. Ordering/conclusion of contract

The ordering options available to you are via slowleeslowlee.com.

Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know. If we have already received payment for such an order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact SlowleeSlowlee who will settle the refund.

4. Delivery

SlowleeSlowlee exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option.

Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details.

5. Withdrawal of Order

If you wish to cancel or return your order, please use the pre-printed return form and sticker in your parcel and bring your package to the nearest POST NL point.

We will provide a refund attempting to use the same method used to make the payment, as soon as possible and at the latest within 7 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the faulty items. We will not generate any additional charges for the return.

If the item you have received is defective, please notify SlowleeSlowlee immediately and return the item in accordance with section 6 (Returns) below. SlowleeSlowlee will, for any products deemed defective, provide a full refund, including the costs of delivery and return. The provisions set forth herein do not limit any applicable statutory rights.

In the event of an error in connection with any products or services displayed through slowleeslowlee.com (including typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability), SlowleeSlowlee reserves the right to cancel any order prior to the time it is delivered to you.

6. Returns

SlowleeSlowlee guarantees a full refund for any returned items provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled or altered and that any labels or tags should be intact.

All our parcels contain a pre-printed return form and sticker for you to use if you decide to return any items.

7. Payment methods

You can pay for your goods in various ways as set out below.

iDEAL

When paying by iDEAL, you will be redirected to your bank account to fulfill the payment. 

PayPal

When paying by PayPal, you will be redirected to PayPal and your PayPal account upon login to fulfill the payment. 

Credit card

You can enter your payment details at the time you place your order using a valid credit or payment card (with a VISA or Mastercard logo). The applicable amount will immediately be reserved on your credit/payment card but will not be debited until the goods are dispatched. SlowleeSlowlee reserves the right to check the validity of the credit/payment card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.

Email

You are obliged to submit a correct email address and to inform SloweeSlowlee if your email address changes. Please note that SlowleeSlowlee reserves the right to send payment requests to your e-mail address.

You will receive the legally required invoice in the confirmation email.

8. Our Liability

Nothing in these Terms shall exclude or limit SlowleeSlowlee’s liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.

SlowleeSlowlee is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.

Our maximum liability to you for any loss or damage arising in connection with your order on slowleeslowlee.com shall be limited to the total price of your order.

9. Colors

We make all reasonable efforts to accurately display the attributes of our products, including composition and colors. The color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors.

10. Guarantee

If there are defects in the goods you have purchased, SlowleeSlowlee abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form and sticker.

11. Assignment

SlowleeSlowlee reserves the right to assign or pledge to third parties any claim(s) for payment which have arisen in connection with the delivery of goods.

12. Severance

If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

13. Ownership of rights

All intellectual property rights, such as trademarks and copyrights at slowleeslowlee.com remain with SlowleeSlowlee and its subsidiaries or licensors. Any use of slowleeslowlee.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of SlowleeSlowlee.

14. Company Information

SlowleeSlowlee

Chamber of commerce no. 75506556

VAT no. NL860306525B01

Email: info@slowleeslowlee.com

2:SHIPPING

Guarantee

What should I do if I receive a damaged item?

We strive at SlowleeSlowlee not to deliver damaged items. Should this be the case for whatever reason, please contact info@slowleeslowlee.com at any time. And return the package according to the return rules. We will then contact you about the further procedure.

What should I do if I have a complaint about my article?

We give a normal warranty on the items.

Additional questions?

Email us at info@slowleeslowlee.com.

Privacy Policy

SlowleeSlowlee works to ensure that your privacy is protected when using our services. We therefore have a policy setting out how your personal data will be processed and protected. Please stay updated to any changes to this Privacy Policy by visiting our website.

1. Introduction

This Privacy Policy only concerns SlowleeSlowlee customers and users of our online services. 

2. Who is responsible for your personal data?

The Dutch company, SlowleeSlowlee, is the controller of the personal data you submit to us and responsible for your personal data.

3. Where is your personal data stored?

The data that we collect from you is stored within the European Economic Area (“EEA”).

4. What types of personal data do we collect?

We will collect personal data that you submit to us, for example, when you place orders, contact our customer service or participate in competitions. The personal data that you submit to us may for example include contact information, date of birth and payment information. In addition we may collect certain personal data from external sources such as credit information and address updates.

5. How do we use your personal data?

We may use your personal data for the following purposes:

  • To create and manage your personal account at SlowleeSlowlee

  • To process your orders and returns via our online services

  • To send text message notifications of delivery status

  • To contact you in the event of any problems with the delivery of your items

  • To answer your queries and to inform you of new or changed services

  • To send marketing offers such as newsletters and magazines

  • To notify the winners in competitions arranged online

  • To manage your account by carrying out credit checks

  • To make analyses in order to provide you with relevant marketing offers and information

  • To validate that you are of legal age for shopping online

  • To send you surveys in order to give you a possibility to influence our offer and services

  • To test and improve our systems by which the services are provided

  • To prevent misuse or improper use of our services

We will keep your data for as long as necessary to fulfil the purposes above or for as long as we are required by law. After this your personal data will be deleted.

6. What are your rights?

You have the right to request information about the personal data we hold on you at any time (free of charge, once a year). If your data is incorrect, incomplete or irrelevant, you can ask to have the information corrected or removed. We cannot remove your data when there is a legal storage requirement, such as book-keeping rules or when there are other legitimate grounds to keep the data, such as unsettled debts. You can withdraw your consent to us using the data for marketing purposes at any time. You can contact us by sending an email to info@slowleeslowlee.com

7. Who has access to your personal data?

Your data may be shared within SlowleeSlowlee. We never pass on, sell or swap your data for marketing purposes to third parties outside SlowleeSlowlee. Data that is forwarded to third parties, is only used to provide you with the services mentioned above, for example shipping agents in connection with the delivery of goods, media agencies for distribution of newsletter and credit reference or debt collection agencies for the purpose of credit rating checks, identity checks and debt collection.

8. How do we protect your personal data?

We have taken technical and organisational measures to protect your data from loss, manipulation, unauthorised access. We continually adapt our security measures in line with technological progress and developments. To make card purchases with us as secure as possible, all information is sent in encrypted form. This means that the information is passed through a secure connection and that your personal data cannot be read by external parties. For card purchases we work with an authorised payment agent that helps us to check directly with your bank that the card is valid for purchases. Our payment agent processes your card details according to the international security standard PCI DSS, which was developed by the card companies VISA, MasterCard, Diners, American Express and JCB. This means that your card details are processed with a very high level of security. When you pay by card, we reserve the right to carry out an identity check.

9. Cookies

A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. SlowleeSlowlee uses cookies to enhance and simplify your visit. We do not use cookies to store personal information, or to disclose information to third parties.

There are two types of cookies: permanent and temporary (session cookies). Permanent cookies are stored as a file on your computer or mobile device for no longer than 12 months. Session cookies are stored temporarily and disappear when you close your browser session. We use permanent cookies to store your choice of start page and to store your details if you select “Remember me” when you log in. We use session cookies when you use the product filtration function, to check whether you are logged in or if you put an item in your shopping bag.

You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under “Help” in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.

Third-party cookies

We use third-party cookies to collect statistics in aggregate form in analysis tools such as Google Analytics. The cookies used are both permanent and temporary cookies (session cookies). The permanent cookies are stored on your computer or mobile device for no longer than 24 months.

10. Links

The site slowleeslowlee.com may include links to other websites which do not fall under our supervision. We cannot accept any responsibility for the protection of privacy or the content of these websites, but we offer these links to make it easier for our visitors to find more information about specific subjects.

11. Controller of personal data

SlowleeSlowlee

Chamber of commerce no. 75506556

VAT no. NL860306525B01

Email: info@slowleeslowlee.com